This Privacy Policy outlines how we collect, use, disclose, and protect personal information when you visit and use our website and services. By accessing our website and using our services, you acknowledge and agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information that you provide us when you make a purchase or use our website, such as your name, email address, billing address, shipping address, and payment information. We do not, however, obtain or store any payment data on our own servers. We may also collect non-personal information such as your IP address, browser type, and other technical or device information.
Use of Information
We may use your personal information to process your payment, fulfill your order, communicate with you about your order, and provide customer support. We may also use your personal information for marketing purposes. We also use your personal information in our application and on the website for leaving memories, creating photobooks and videos and other marketing purposes.
Disclosure of Information
To be able to provide both physical and digital products, we may disclose your personal information to third-party service providers. Such as Stripe to process your payment, and to shipping and fulfillment companies to deliver your order. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
Cookies and Similar Technologies
We use cookies and similar technologies to analyze user behavior, administer our website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies through specific browser settings or with specific browsers, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.
Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites and recommend that you review their privacy policies before providing any personal information.
Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and please note that while we strive to ensure the utmost security, we cannot provide an assurance of complete security.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, so we encourage you to review this page periodically. We will notify you of any material changes by posting the new Privacy Policy on our website.
If you have any questions or concerns about our Privacy Policy, please contact us.
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SMS Privacy Policy
Southcoast Funeral Service Inc.
1555 Pleasant St, Fall River, MA 02723
1. Introduction
Southcoast Funeral Service Inc. (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you provide through our SMS/text messaging service. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard information when you enroll to receive funeral-related text communications from us. By opting into our SMS service, you consent to the practices described in this policy and acknowledge that all text communications are strictly related to funeral services, arrangements, and updates concerning loved ones.
2. Information We Collect
When you subscribe to our SMS/text message service or communicate with us by text, we may collect:
- Your mobile phone number
- Your name, if provided
- Relationship to the deceased, if applicable
- Communication preferences and consent records
- Information you voluntarily provide in your messages (for example, service decisions or requests)
- Message delivery and interaction data (such as timestamps and logs)
We do not collect Social Security numbers, financial account information, medical records, or other protected health information (PHI) through SMS.
3. How We Use Your Information
Your information is used strictly for the following Massachusetts-specific, funeral-related purposes:
- Providing updates regarding funeral arrangements or scheduled services - Confirming appointments, service times, or changes to arrangements - Requesting necessary information to complete funeral service tasks
- Communicating with next of kin or authorized representatives
- Providing notifications related to viewing, burial, cremation, or memorial services - Responding to questions or support requests
- Maintaining compliance with Massachusetts funeral service regulations and applicable communication laws
We do not use SMS for general marketing, advertising, or unrelated solicitations.
4. Massachusetts-Specific Compliance
Southcoast Funeral Service Inc. complies with:
- Massachusetts Consumer Protection Laws (M.G.L. c. 93A)
- Massachusetts Data Privacy Regulations (201 CMR 17.00) regarding the protection of personal information
- The Telephone Consumer Protection Act (TCPA)
- CTIA guidelines for SMS communication
All sensitive or personal information shared via SMS is stored and transmitted in accordance with required state and federal standards.
5. SMS Opt-In Requirements
By opting in, you agree to receive funeral-related text messages from us. Opt-in may occur when you:
- Provide your number to us during funeral arrangements
- Request service updates via text
- Authorize a representative to receive messages
- Text us directly and acknowledge communication
You must be 18 years or older or an authorized decision-maker for funeral arrangements in order to enroll in our SMS program.
6. Opt-Out Instructions
You may unsubscribe from SMS at any time by replying “STOP” to any message. You may also contact us by phone or email to request removal from our SMS list. After unsubscribing, you may receive one final confirmation message. No further SMS communications will be sent unless you re-opt in.
7. Message Frequency
Message frequency depends on the services being provided and may vary based on the needs of the family or authorized contact. Typical examples include:
- Service updates
- Scheduling confirmations
- Time-sensitive notifications
- Requests for missing information
Message and data rates may apply depending on your mobile carrier plan.
8. Data Security Measures
In compliance with 201 CMR 17.00, we implement administrative, technical, and physical safeguards to protect personal information, including but not limited to: - Secure systems for storing communication information
- Limited access to subscriber data by authorized personnel only
- Reasonable protective measures for message handling and retention
However, no digital transmission is completely secure. You acknowledge that you provide information via SMS at your own discretion and understand the inherent risks.
9. Third-Party Service Providers
We may use third-party SMS gateway providers to assist in delivering text messages. These providers are permitted to use subscriber information solely for the purpose of delivering messages on our behalf and are prohibited from using or sharing the data for any other purpose. We do not sell, trade, or rent your SMS subscriber data to any third parties for marketing or advertising purposes.
10. Sensitive Communications
Funeral-related communications may involve personal, emotional, or sensitive topics. You should avoid transmitting highly confidential or sensitive details by SMS whenever possible. For matters requiring greater privacy or detail, we may request to communicate with you by phone, in person, or via another secure method.
11. Children’s Privacy
We do not knowingly communicate via SMS with individuals under the age of 13, nor do we knowingly collect data via SMS from minors without the authorization of a parent or legal guardian.
12. Changes to This Policy
We may modify or update this SMS Privacy Policy at any time to reflect changes in our practices or applicable laws. Changes become effective upon posting or distribution of the updated policy. Continued participation in our SMS program after such changes are made indicates your acceptance of the revised policy.
13. Contact Information
For questions about this SMS Privacy Policy, or to manage your SMS communications, please contact:
Southcoast Funeral Service Inc.
1555 Pleasant St, Fall River, MA 02723
Phone: [508-672-0291]
Email: [office@southcoastfuneralhome.com]
